Does your Tennessee company need IT Services at a predictable monthly price?
Managed Services is a way to take your IT costs for Support, Security, Consulting, and bundle them in a fixed monthly cost per user. You can take advantage of knowing what your cost per user is and be able to budget for growth of your organization. You also get all of the premium services BITS offers for this monthly price. Our Managed Services Platform ensures that your systems are Secured, Backed up, and any issues are proactively addressed.
With Managed IT Services you don't have to worry about "If it is covered" should you have an issue with your network, servers, computers, etc. The answer in almost all cases is YES! Also, our goal for all customers is to provide advanced warning to any potential issues that could pose a problem to your business technology doing what it's job.
What should I expect with Managed IT Services?
We only offer a Complete IT Solution, no piecemeal or regular up-charges. Our Managed IT Service platforms include systems we have designed to ensure your environment is Secured, Backed up, and Actively Monitored. We have created these systems to follow industry best practices and include provisions that are often overlooked. In addition to our Service Platform we also offer on-site and remote Support, Quarterly Business Reviews, and Strategic IT Consulting. All of these services come standard in our Managed IT Services Platform:
What does the process look like to work with BITS?
Our process is relatively simple. We start with a quick phone call to discuss your business and what you are looking for in an IT Partner. We appreciate that every company operates differently, has specific requirements, and that we may not be a good fit! If things do seem like a good fit we will schedule time to come to your location(s) to perform an audit of your Network, Security, Backup, and any other IT systems you have in place. Our audit is designed to inventory your equipment, software, and uncover any potential security issues. We will also investigate any issues around compliance and regulations that may apply to your business.
Once we have performed our audit we will compile a report of our findings, develop a strategic IT plan that is unique to your business, and review all of this with you in detail. Our Managed IT Services Agreement (MSA) does not require a multi-year commitment, has no hidden fees, and don't hold your feet to the fire should things not work out.
Here are some questions and answers we commonly hear about Managed IT Services.
Question:
I'm a small company and monthly cash flow is important. I don't think it's worth it to spend money every month on IT.
Solution:
We are very aware of the effect monthly cash-flow has on your business!
Please consider how a major IT outage can affect your monthly cash flow. If you have a significant piece of equipment fail that keeps your AP department from sending invoices, or AR depositing funds, or just conducing business in general what happens? How much are you losing per hour, per day, etc?
Question:
Our company views technology as a necessary evil, not as a competitive advantage. Should we consider Managed IT Services from BITS?
Solution:
In today's day and age if you aren't leveraging technology as a competitive advantage it is going to become a disadvantage for your company. Your direct competitors are likely using it to their advantage!
If your view is that technology is a necessary evil then BITS is likely not the right fit for your company.
Question:
I have an IT Person that I'm happy with. He always finds creative ways to get things going for us. Why do we need Managed IT Services?
Solution:
We have nothing against the small One-Person IT provider. In fact just about everyone in our company has been that person before!
With Managed IT Services you get a whole team of people taking care of your company instead of one person! We document everything about your network, systems, applications, etc so that information doesn't rely on one single person to have all the answers. With BITS you get our whole teams' combined experience!
Question:
I have an internal IT department that handles all of our issues. Why do we need Managed IT Services?
Solution:
Our group has worked both in and with internal IT departments of small and enterprise companies. We know what it takes to support a company from the inside out.
Often times an internal IT department struggles to have systems in place that are documented and tested in regards to Backup, Disaster Recovery, and Security. Because internal IT staff "know" the system it is often uncovered that things aren't documented regularly, or that systems in place aren't tested.
We aren't here to necessarily replace your IT department. We are here to support them, assist in areas they may struggle with, and implement tested and reliable systems. Our goal is to turn your IT department into a department of rockstars!
This all sounds good, but what does it cost?
Managed IT Services for your Tennessee company is surprisingly affordable! There are 3 components that determine your Managed IT Services cost:
1. Initial Services Fee - This fee is a one-time up front cost that addresses issues we uncover in our audit, allows us to setup our Managed Services Platform, and replace any equipment that is deemed un-serviceable.
2. Monthly Recurring Services - This is the monthly cost for us to provide Managed IT Services to your company.
3. Quarterly Adjustments - We assess our clients usage on a quarterly basis and have a straight-forward fee adjustment based on Users, Computers, and Servers. These changes are presented during our Quarterly Business Review process. There are no hidden fees or complex methods to determine these changes.
Most importantly, we do not require a multi-year agreement to provide our Complete IT Solution!
I'm ready to get started, what do I need to do?
The first step is to pick up the phone and call us. The best number to reach us is 615-850-7171! You can also visit our Contact page, fill out the form and someone will get back to you ASAP!
We look forward to getting to know you and your business!